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System Requirements
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1.
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Does AceFTP run under Windows 3.1 or Linux or MacIntosh?
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2.
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What are the system requirements to run AceFTP 3 Pro?
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Download, Installation and Update
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1.
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Where can I download AceFTP version 1 or version 2?
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2.
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Who is entitled to the AceFTP 3 Pro Upgrade?
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3.
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Where can I update AceFTP 3 Pro?
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4.
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Is the software compatible with a 64 bit processor?
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Licenses, registration
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1.
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I lost my AceFTP Pro registration code. How can I get it back?
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2.
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I get error message saying bad registration key. What do I do?
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3.
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How to register AceFTP software?
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4.
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My registration code of AceFTP 2 does not work in AceFTP 3. Is it normal?
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5.
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I received an order confirmation by e-mail following my order. However, there is no registration code. How do I get it?
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Using the software - Beginners
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1.
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How to connect to a site and how to do transfers?
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2.
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How to enable/disable PASV mode?
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3.
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How do I back up all my ftp files with the passwords so I can re-install later in case of a crash?
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4.
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Resume function.
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5.
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My transferred images are not well displayed.
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6.
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How do you make AceFTP Pro the default ftp download utility for your system?
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7.
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I don't see the two arrows that enable the transfers.
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8.
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Why does the folder change in the left column when I change folders in the right column? It hasn't done that in the past.
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9.
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Where can I test my ftp connection / ftp server on line?
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10.
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When transfering, the filename changes its case (uppercase or lowercase).
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11.
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How can I check the size on the disk of my distant server with AceFTP 3?
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12.
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How to remove automatically the View tags from the left folder (the local folder)?
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13.
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Case conversion options.
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Using the software - Advanced
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1.
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How to enable the debug mode and generate the Debug.txt file?
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Using the software - Firewall
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1.
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How to configure Windows XP firewall in order to enable AceFTP?
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2.
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How to give access to AceFTP from the Norton Internet Security Firewall.
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Using the software - Connection
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1.
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I want to setup AceFTP to use encription. How do I setup AceFTP to use an SFTP (Secure
FTP) connection?
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2.
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Is it possible to transfer my sites configurations from AceFTP2 to AceFTP3?
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Yes it is.
Open the Connection manager (click on the first button on the left of the toolbar).
- Within this smaller window, go in the FILE menu...
- you'll see an IMPORT function that will do all the work for you.
If you import sites from another program that encodes its passwords (like WS-FTP), it's possible your passwords won't be converted properly.
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3.
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How can I upload files and folders to my website in Binary?
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4.
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I have a simple web server (Running W2000 Server) on which a few sites are hosted. I understand how the client software seems to work on the workstation, but what do I have to do to the server to make it a FTP host in the first place?
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5.
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Why the filesize is smaller when uploaded?
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6.
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How do I delete / remove a site from the Host list?
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7.
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I don't find anymore the tab for conversions of filenames in the general preferences... where is it now?
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8.
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I have password protected the program, and have forgotten the password to the password hint.
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9.
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How to change the speed of the file transfers?
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10.
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How to configure an FTP connection to the firewall proxy?
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11.
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I am importing files to AceFTP Freeware from WS_FTP Pro and it imports but it doesn't decrypt the WS_FTP passwords so its trying to connect to the ftp site with the encrypted WS_FTP password. How do I make it decrypt it to the ACE password when importing?
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12.
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How to change the CHMOD of existing files on the server?
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Using the software - Router
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1.
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I am on a cable modem and a router. It has worked just fine up to a couple of months ago, don't know what I might have changed, but now I have a message: Failed [Operation timed out] .
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2.
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I can connect to a server that I am authorised to access. I can browse the directory structure and even create new folders. I can also delete files. Unfortunately, when I select a file to upload, the file appears on the server with a file size of 0 bytes and everything hangs for a while.
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Error messages
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1.
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Error message: PASV 227 Entering Passive Mode - Operation timed out / Connection aborted.
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2.
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Error message: 550 permission denied or 550 access denied.
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3.
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Error message: 425 cannot open data connection.
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4.
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Error message: 500 'FEAT': command not understood.
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5.
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Error message : 530 Login or Password incorrect.
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6.
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Error message: 553 Could not create file.
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7.
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Error message: 426 Connection closed; transfer aborted.
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8.
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Error message: 421 No transfer time out.
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9.
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Error message: 421 Home Directory not available - aborting.
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10.
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Error message: "Corrupt installation detected" is displayed on the screen during the installation of the program?
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11.
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Error message: 500 CLNT not understood - Closing connection
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12.
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Error message: No connection
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13.
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How to preserve the date and time of the transfer?
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14.
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Error message: Host not found.
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15.
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Error message: 452 Error writing file: Disc quota exceeded.
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16.
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I received a notice that "trojan horse" virus was trying to invade my computer through the FTP site.
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17.
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No transfer : no action, no message in the Log and no transfer is done.
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18.
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CHMOD settings: every transfered file has changed default CHMOD setting to 644.
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19.
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I can't delete the FTPCntxt.dl file when uninstalling AceFTP software.
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20.
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Error message: AppName: aceftp3.exe - AppVer: 3.7.0.3 - ModName: kernel32.dll - ModVer: 5.1.2600.2180 - Offset: 0001eb33
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21.
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After transferring files from FTP to computer, my connection is terminated.
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22.
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My zip files are not transferred correctly. It becomes impossible to read them after.
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23.
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When I start AceFTP and attempt to connect, I get the message "there is no disk in the drive."
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24.
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Error message: When attempting to connect with an ftp (sftp) server which works fine on FileZilla, I get "The public key is invalid".
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Price, Purchase
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1.
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What is the price of AceFTP 3 Pro?
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2.
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Is AceFTP included in AceHTML 6 Pro?
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3.
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I’m a user of AceFTP 2, can I have 50% off on the regular price of AceFTP 3 ?
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4.
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What is the delay for the shipping of AceFTP 3 pro (cd version)?
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5.
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What is the price of AceFTP 3 Pro upgrade?
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6.
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Do you have educational prices for AceFTP 3 pro?
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Other resources
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1.
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What programming language was used to create AceFTP Pro?
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Frequently Asked Questions
